Shipping policy
TIDYPELT SHIPPING POLICY
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays begin processing on the next business day. Processing times may be extended during holidays, promotional periods, or unusually high order volumes.
DELIVERY ESTIMATES
Estimated delivery within the United States is generally 7–15 business days, including processing and transit time.
Delivery estimates are not guarantees. Carrier delays, severe weather, service interruptions, address problems, and other circumstances outside our control may affect delivery.
SHIPPING COST
TidyPelt offers free standard shipping to eligible addresses within the United States.
Any alternative or expedited shipping option, if available, will be displayed with its price during checkout.
SHIPPING DESTINATIONS
Available shipping destinations are displayed during checkout. If Shopify does not accept an address during checkout, we currently cannot ship to that destination.
We do not currently offer international shipping unless the destination is specifically available during checkout.
TRACKING INFORMATION
When tracking information becomes available, you will receive a shipping confirmation email containing your tracking number.
Tracking information may require several business days to show its first update after the shipping label is created.
Orders may be delivered by USPS, SpeedX, Cainiao, or another authorized delivery partner depending on the destination and availability.
ADDRESS CHANGES
Customers are responsible for providing a complete and accurate shipping address.
If you notice an error, contact us immediately at support@tidypelt.com. We will try to correct the address, but changes are not guaranteed after an order begins processing or has shipped.
TidyPelt is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer. Additional shipping expenses caused by an address error may be the customer’s responsibility.
DELAYED ORDERS
Occasional carrier delays can occur. If tracking has not updated for 7 consecutive business days or your order has not arrived within 20 business days after shipment, contact us at support@tidypelt.com with your order number.
We will review the tracking information and contact the shipping provider when appropriate.
LOST PACKAGES
If tracking indicates that a package might be lost or the order has not been delivered within 30 days after shipment, contact us at support@tidypelt.com.
We will investigate the shipment and provide an appropriate resolution when the package is confirmed lost. Depending on the circumstances, the resolution may include a replacement or refund.
PACKAGES MARKED DELIVERED
If tracking shows that your package was delivered but you cannot locate it:
-
Check around the delivery location, mailbox, front entrance, side doors, and other secure areas.
-
Ask household members, neighbors, building management, or reception staff.
-
Allow up to 48 hours because some carriers mark packages delivered before completing final delivery.
-
Contact the carrier using the tracking number.
If the package is still missing after completing these steps, email support@tidypelt.com so we can review the situation.
DAMAGED OR INCORRECT ORDERS
Inspect your order when it arrives. If it is damaged, defective, or incorrect, contact us within 7 days of delivery.
Include your order number and clear photographs or video showing the item, packaging, and issue. We will evaluate the claim and provide an appropriate resolution.
MULTIPLE PACKAGES
Products from the same order may occasionally be shipped separately. If this happens, you may receive more than one tracking number or receive packages on different dates.
CONTACT US
For questions about shipping or delivery, contact:
TidyPelt
Email: support@tidypelt.com
San Jose, California, United States