Refund policy

TidyPelt Return and Refund Policy

We offer a 30-day return policy. You have 30 days from the date your order is delivered to request a return.

Return eligibility

To qualify for a return, the product must be unused, clean, undamaged, and in its original packaging. You must also provide your order number or proof of purchase.

Products that have been used or contain pet hair are not eligible for return unless they arrived damaged, defective, or incorrect.

Starting a return

Before sending anything back, contact us at support@tidypelt.com with:

  • Your name and order number

  • The reason for the return

  • Photos or video if the product arrived damaged, defective, or incorrect

If your return is approved, we will provide return instructions and the appropriate return address. Products returned without prior authorization may not be accepted.

Return shipping

For returns caused by a change of mind, an incorrect item ordered, or another reason unrelated to damage or error, the customer is responsible for return shipping costs.

If the product arrived damaged, defective, or incorrect, TidyPelt will review the situation and provide an appropriate solution, which may include a replacement, refund, or return instructions at no additional cost.

Damaged, defective, or incorrect orders

Please inspect your order when it arrives. Contact us within 7 days of delivery if the product is damaged, defective, or different from what you ordered.

Include your order number and clear photos or video showing the issue so we can evaluate it and make it right.

Non-returnable items

We cannot accept returns for:

  • Products showing signs of use or containing pet hair

  • Products damaged through misuse or improper care

  • Gift cards

  • Items marked as final sale

Order cancellations

Contact us as soon as possible if you need to cancel your order. We will try to accommodate your request, but cancellation is not guaranteed once the order has been processed or shipped.

Exchanges

The fastest way to receive a different item is to request a return for the original product. Once the return is approved, you may place a new order.

Refunds

We will notify you after receiving and inspecting your return. If approved, the refund will be issued automatically to your original payment method within 10 business days.

Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@tidypelt.com.